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Advanced Certificate in Operational Management (ACOM™)

  • 16 - 20 April 2018, Singapore

     Course Overview

Operational Management and Leadership is about getting the most out of your teams and delivering exceptional results. With the ever increasing budgetary demands on all organisations, be it the private or public sector, staff productivity and discretional effort is becoming ever more critical. This paradoxically at a time when customer and stakeholder expectations and demands are ever increasing as service excellence becomes the differentiator between the success of your business and its competitors. If in the public sector, why should those paying for your service similarly not expect this to be world class?

Whilst organisations often say people are their greatest assets, unengaged, unmotivated and underperforming ones can also be their greatest liability; remember YOU are only as good and successful as the team you have around you. The true measure of the value of any business leader and manager is performance.

This course will identify the key drivers in delivering exceptional operational performance by looking at vision and mission statements, strategic objectives cascading into team and individual objectives, and the identification, transparency and effectiveness of business measurements that in turn link to their performance and how they are appraised.

In summary, it’s about delivering “Results through People” by ensuring complete engagement of your teams that in turn delivers and responds to the increasing demands of service excellence and your bottom line.

On completion of this five day training course you will receive your certificate which has been fully accredited by Qualifi, an official UK Government recognised awarding body.

 

Who Should Attend

  • Non-operational Business Owners / Managing Directors
  • Operations Directors
  • Operations Managers
  • Operations Leads / Supervisors
  • Customer Service Heads
  • Executive Directors
  • General Managers
  • Divisional Heads
  • Administration Managers
  • Project Leaders
  • Team Leaders
  • Supervisors
  • Contractors

PLUS anyone else responsible for the management and support of Operational teams

 

 

  • Mr. Ian Shipley
    trainer_IanShipley

     

     

    Ian is a highly accomplished, passionate, visionary, and results driven Operational management professional who has spent more than 20 years at a senior level within the service sectors within UK FTSE 100 and FTSE 250 companies.

    The common factor throughout Ian’s career has been a passion around service excellence and delivering results through highly motivated teams.

    Ian has been responsible for delivering major turn-around and business transformation through creating a culture where people feel comfortable to make decisions, take ownership and make it happen.

    Ian is the lead author of the ACOETM course which has received critical acclaim from all delegates.